Introduction

Module 1 

Information, Advice and Guidance on Pension Benefits

This module is an overview to assist with the provision of guidance for members.

At the end of this module you will be able to:

• Define financial advice and explain the difference between advice and guidance
• Describe the role of the FCA in protecting firms and how members can be protected
• Distinguish between Prudential and Conduct regulation and state who the responsible
  bodies are
• Explain the differences between Independent and Restricted Financial Advisers
• State who deals with complaints and the process a member should follow

There is a very fine line between giving financial advice and being helpful to a member.You will understand the difference and will be able to point the member in the right direction when being asked questions beyond general guidance or information.